FAQs

How much does it cost?

When are you open?

While our season is Memorial Day to Labor Day, we will open preseason this year on May 20, 2022. We are open 7 days per week from 9 am – 6 pm weather permitting. During the fall, we are often open on weekends post Labor Day. We will update our website and social media with any post season changes. To check specific dates, go to our online booking calendar at the "Book Now" tab or call 706-878-9471.

Do I need a reservation?

We welcome walk-ins but strongly recommend reservations to keep waiting times short. Make a reservation here.

What is your cancellation policy?

- 100% refund for cancellations made 72 hours+ in advance
- 50% refund for cancellations made between 24 and 72 hours in advance
- Reschedule your tour at least 24 hours in advance for no charge
- No refunds issued for:
  - Cancellations less than 24 hours in advance
  - Trips booked less than 24 hours in advance
  - No shows
  - Late arrivals. If you miss your scheduled tour time, we will do our very best to get you on a later tour, but cannot promise it will be possible.

Who can participate?

In addition to general health requirements, our activities have weight restrictions. Ziplines: 70-250 lbs. Climbing Wall: 22-330 lbs. Big Adventure: 70-200 lbs. Small Adventure: 40- 200 lbs.

What do I need to wear?

Closed-toe shoes. If you left the house without them, we sell suitable water shoes for $12. Don't wear extremely loose clothing.

How many people can be in a group?

Zipline groups can have up to 10 people. The adventure courses and the climbing wall are individual activities.

How long do your activities take?

Zipline tours run from 1 to 1.5 hours. The adventure courses take between 30 minutes and 1 hour to complete.

How do I get there?

Our address is 112 Poplar Stump Road – Helen, Georgia – 30545.

Is there a picnic area?

Yes, our picnic pavilion is available on a first come, first served basis. We also have a café with seating on our deck that overlooks the river. Please enjoy these areas!

Do you sell gift certificates?

Yes, click here to purchase one. The e-gift will be sent to the recipient's email, can be for any dollar amount, and is redeemable for all of our aerial experiences.